Privacy Policy

At Metier Grise Eldercare and Home Health Care Services (OPC) Private Limited (“we,” “our,” “us”), your privacy is our top priority. This Privacy Policy explains how we collect, use, protect, and share your personal information when you engage with our services, website, or communication channels.

By using our services or accessing our website www.care.metiergrise.in, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information from clients, patients, and website visitors:

  • Personal Information: Name, contact details, address, email, phone number.

  • Medical Information: Patient’s medical history, treatment plans, and care requirements (shared voluntarily for service delivery).

  • Identity Documents: Aadhar card copies for verification, where applicable.

  • Payment Information: Bank details, billing information, or UPI details for transactions.

  • Website Data: Non-personal information such as cookies, IP address, and browsing behaviour.

2. How We Use Your Information

Your data is used strictly for:

  • Delivering elder care and home health care services.

  • Maintaining patient records and medical history.

  • Scheduling and coordinating care staff.

  • Processing payments and invoices.

  • Responding to enquiries and feedback.

  • Improving our website and services.

3. How We Protect Your Information

We follow strict administrative, technical, and physical safeguards to ensure the safety of your data. This includes:

  • Secure storage of patient records.

  • Restricted access to personal information.

  • Compliance with applicable Indian data protection and healthcare confidentiality laws.

4. Sharing of Information

We do not sell or trade your personal data. Information may only be shared in the following cases:

  • With healthcare professionals directly involved in patient care.

  • With third-party service providers (e.g., labs, diagnostic centres) to complete requested services.

  • When required by law, government, or regulatory authorities.

5. Client & Patient Rights

As our client, you have the right to:

  • Request access to the information we hold about you.

  • Ask for corrections or updates to your information.

  • Withdraw consent for non-essential use of your information.

  • Request deletion of your data, subject to applicable legal and medical record-keeping requirements.

6. Cookies & Website Usage

Our website may use cookies to improve user experience and track performance. You can adjust your browser settings to refuse cookies, though some features may not function properly.

7. Contact Us

For any queries regarding this Privacy Policy or your personal data, please contact:

Metier Grise Eldercare and Home Health Care Services (OPC) Private Limited
📍 A410, 4th Floor, Reliance Centre, Pajifond, Margao, Goa – India
📞 +91 96654 23045
📧 metiergrisecare@gmail.com
🌐 www.care.metiergrise.in

Policy Updates

We may update this Privacy Policy from time to time. The revised version will be posted on our website with the updated effective date.

Effective Date: 01st December 2024